Accessibility

Accessibility Statement

This accessibility statement from Woolx Company was created on 5-22-2023.

Our Commitment

Woolx Company is committed to meeting the needs of our customers by taking the following measures to ensure accessibility of Woolx Merino website:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

If you encounter any barriers not listed above, please contact us at support@woolx.com or 888-465-7977 between the hours of 10-4 EST Monday – Thursday. Emails are answered within 1 or 2 business days.

Conformance status

We recognize that there are some accessibility barriers on the Woolx Merino website. We are currently working with Converge Accessibility LLC to assess the accessibility of our website against the Web Content Accessibility Guidelines (WCAG) 2.1 Level A/AA. Once this accessibility review is complete, we will begin work on addressing the identified issues to bring the site into conformance with the WCAG guidelines.

During this time, if you encounter any barriers that prevent you from accessing the content or completing a purchase, please contact us at support@woolx.com or +1 888-465-7977 between the hours of 10-4 EST Monday – Thursday. Emails are answered within 1 or 2 business days.

We Want to Hear from You!

We welcome your feedback on the accessibility of Woolx Merino, good or bad! We value your input as this helps improve our services and makes our site inclusive to all users.

If you encounter accessibility barriers on Woolx Merino, please let us know. When providing feedback, we encourage everyone to share as much detail about the barriers encountered as possible so that we can recreate and eliminate any barriers for our users. If possible, please try to be as specific as possible by including:

  • URL of the page with barrier,
  • Description of what you were trying to accomplish and the barrier(s) you encountered,
  • Date when you encountered the barrier, and
  • Operating system, browser name, and assistive technologies (if any).

We strive to respond to feedback within 1 or 2 business days. Please reach out to us at:

Woolx Company

3119 Pearl St

Endicott, NY 13760

Third-Party Content

While we make our best efforts to ensure that third-party content made available through our website is accessible, we cannot guarantee that such content will be accessible.