Woolx Guarantee / Warranty Information

All Woolx garments carry a satisfaction guarantee. Carefully try your Woolx on and check fit, comfort, and feel to make sure you will like the item. Please save the product package and any tags enclosed with the garment.

Do not get makeup, heavy colognes or perfumes, or pet hair on the garment while trying it on as this renders it unsellable and, therefore, ineligible for return or exchange. Simply stated, do not return items in a condition that would be unaccetable to you, if you received it in that condition.

We have free exchanges or returns for store credit on all items.
Returns and exchanges can be made within 60 Days of purchase.
Items returned for a refund will incur a low $5.99 shipping fee.

Simply go to https://returns.woolx.com to process your return and print a USPS exchange label.


Defective Items / Warranty

All Woolx garments are guaranteed against defects in material or workmanship and will be replaced or store credit issued if found to be defective on a case by case basis.

If you believe you have a defective item please fill out the form below and a customer service rep will asssit you further. Thank you!