All Woolx garments carry a satisfaction guarantee. Carefully try your Woolx on before removing the tags and check fit, comfort, and feel to make sure you will like the item.
Do not get makeup, heavy colognes or perfumes, or pet hair on the garment while trying it on as this renders it unsellable and, therefore, ineligible for return or exchange. Simply stated, do not return items in a condition that would be unacceptable to you, if you received it in that condition.
We have free exchanges or returns for store credit on all items. Items returned for a refund will incur a low $5.99 shipping fee.
Simply go to https://returns.woolx.com to process your return and print a USPS exchange label.
All Woolx garments are guaranteed against defects in material or workmanship and will be replaced or store credit issued if found to be defective.
If you have received a defective garment please email us at firstname.lastname@example.org with the following information:
Your first and last name used to order
Your order number
Description of the defect
Photo(s) of the defect
If this happens, we can help with either getting a replacement item or repairing the defective item.