It is no problem to send your Woolx item(s) back for a refund. We offer free shipping both ways on all returns. You just need to mail the item(s) back to us with a note inside the package letting us know that you'd prefer a refund.
You can fill out our return form and print a pre-paid USPS return label to ship your item(s) back to us, at the link below. You just need your order confirmation number (#9000-) and the e-mail address the order was placed under: