It is no problem to send your Woolx item(s) back for a refund. We offer free shipping both ways on all returns. You just need to mail the item(s) back to us with a note inside the package letting us know that you'd prefer a refund.
You can fill out our return form and print a pre-paid USPS return label to ship your item(s) back to us, at the link below. You just need your order confirmation number (#9000-) and the e-mail address the order was placed under:
It is no problem to send your Woolx item(s) back for an exchange. We offer free shipping both ways on all returns and exchanges. You just need to mail the item(s) back to us with a note inside the package letting us know what you'd like in exchange (please include style names, colors, and sizes).
You can fill out our return and exchange form and print a pre-paid USPS return label to ship your item(s) back to us, at the link below. You just need your order confirmation number (#9000-) and the e-mail address the order was placed under:
Currently, we only ship to the U.S. and Canada from woolx.com. Woolx is also sold on Amazon.com and you may be able to have our products that are sold and shipped by Amazon, shipped to you internationally.
When entering your shipping address at checkout, choose Canada in the drop down box for the country and then you can enter your province and postal code. Shipping charges are calculated at checkout and you will be able to see your final total before you complete your order. The total does not include any duties and/or taxes you may owe.
We offer same day shipping on all orders placed before 3:00 PM EST Mon-Fri, so you receive your order fast. Shipping can take anywhere from 3-6 business days depending on where you're located (packages ship out of our warehouse located in Upstate New York).
*Please note, shipments are made Monday - Friday. For example, an order placed on Friday before 3:00 PM EST will ship on Friday. An order placed Friday after 3:00 PM EST will ship on the following Monday. Add one extra shipping day if you place your order on a holiday.
On rare occasions the USPS tracking likes to get ahead of itself and will send out an automated email to a customer stating that their package has been delivered, when in fact it has not been. In this case, we usually advise our customers to wait one extra business day after receiving the delivery notification, and 9 times out of 10, the package will arrive the next day. If the package does not arrive by 8:00 pm the next business day, please contact our support via email or phone and we will gladly resolve the issue for you right away.
Woolx offers free shipping on every order. *continental USA only*
Free shipping does not apply to Canada orders. Free returns and/or exchanges are also not applicable to Canadian orders.
-Duties and taxes are not collected at the time of purchase and may be required to be paid at the time of delivery. Depending on your province these can range from 17% to 22% of the order total with shipping charges. Please check with your local customs office to get more accurate information regarding duties and taxes.
All USPS tracking information is sent via email. If you can't find your tracking information, please email us at support@woolx.com or call us toll free at (888) 465-7977 and we'd be happy to provide you with your USPS tracking number and addiotional tracking information.
** The Woolx Heavyweight Marcy Vest, Andes Vest, Denali Zip-Up, and Aspen Sweatshirt are all Dry Clean Only.**
-Machine Washing & Drying-
1. Machine Washing: Use a Cold temperature on the Gentle Cycle with like colors. Turn items inside out.
2. No Bleach or Fabric Softener.
3. Dryer: Tumble Dry on Low.
4. Iron: As needed on Low.
5. Dry Clean: Short Cycle.
To avoid potential snags while washing, make sure any zippers your garment is washed with are closed. Definitely avoid any contact with bleach as it will destroy the natural wool fibers. We also recommend against the use of fabric softeners as they can coat the wool fibers and reduce the fabric's ability to insulate and wick moisture.
Just as with machine washing and drying, heat is the enemy! Exposure to heat can shrink wool. Hand wash in cool water and air dry well away from a heat source like a fire or a radiator. To air dry, lay your Woolx flat, as hanging wet wool can stretch the shape. Merino wool is particularly quick drying, making hand washing and air drying especially convenient while camping or traveling.
Right now all of our Woolx clothing is manufactured in one factory in China. We're confident in their standards for production and quality. Our Merino Wool itself comes from Australia. All other work necessary to create and sell our products (design, product testing, customer service, shipping, etc.) is performed right here at our headquarters in Upstate NY.
All of the wool used to create our Woolx garments comes from Merino Sheep in Australia and is Woolmark certified. We insist that our wool supplier only use wool from farms that participate in the ethical treatment of their animals, and this includes humane shearing practices. As of 2019, all wool used to make Woolx clothing is CERTIFIED NON-MULSED and only comes from farms that absolutely do not practice mulsing.
* We appreciate your commitment to animal welfare, and absolutely share your concerns about the treatment of the animals we rely on for our business!
All merino wool provides natural protection from the sun. Natural wool absorbs radiation even when completely untreated by chemical processes. Different weights of wool fabrics provide different amounts of UPF protection. All 230g and 400g weight 100% merino knits, like our midweights and heavyweights, provide UPF 50 protection. Our thinner lightweight knits provide UPF 25 protection.
A UPF rating of 25 indicates the fabric of a garment will allow 1/25th (roughly 4 percent) of available UV radiation to pass through it. A garment rated UPF 50 permits only 1/50th (roughly 2 percent) UV transmission. This protection level is true to all 100% merino wool garments at their specific weights.
We offer a 100% no-itch guarantee and are always happy to accept any item(s) back for a full refund if it feels at all itchy or uncomfortable.
We offer a 100% no-shrinkage guarantee and are always happy to send a replacement item out to you right away if any of your items were to shrink, even when washed and taken care of properly.
Every piece of Woolx clothing is made from
ultra-fine merino wool, which is exceptionally soft and comfortable. It’s
designed to be worn right next to your most sensitive skin. Our merino fabric
feels as soft as cashmere or a well-loved vintage cotton T, but with all the
amazing performance features of merino wool!
*We're so confident in the absolute
softness and comfort of all our merino, that we offer a 100% no-itch guarantee and
are always happy to accept any item(s) back for a full refund if it feels at all
itchy or uncomfortable.
Absolutely! That is why we call them the "perfect travel tee!" Our lightweight fabric can be rolled very
tightly/compactly, and the natural crimp and stretch in wool fibers allows it
to keep its shape and deters wrinkles. Nothing bounces back after packing like
Merino wool!
The smell on our shirts here is just the
natural wool smell that comes from the lanolin in all sheep's wool. This is in
no way harmful at all, and lanolin is actually often used as a moisturizer and is very safe
to wear next to your skin. It's the lanolin in the wool that gives it
its antimicrobial properties, which destroy the bacteria in sweat that creates
body odor.
Generally, any smell from the lanolin is
very faint and unnoticeable, however, occasionally some yarn will come from sheep with a
naturally stronger odor, and this is usually more pronounced when the garment is
wet, and will dissipate over time.
